Welcome to Tuktu

Our cancellation fee is determined by the time remaining before the service's start time.

More than 12 hours: Tuktu charges no fee for cancellations made 12 or more hours before service start time.
4-12 hours: Tuktu charges a standard fee of $5 for cancellations made between 4 and 12 hours before service start time.
Less than 4 hours: Tuktu charges a fee equal to the booked Tuktu’s hourly rate for cancellations made less than 4 hours before service start time.

Call us at 1-866-938-8588 or email us at care@tuktu.ca to reschedule or cancel a booking. You can also cancel a booking from the Tuktu app.

Tuktu values the importance of consistent care and strives to provide you with the same helper.

• When you book recurring services, you can choose 3 favorite Tuktus, and the system will assign a Tuktu based on your order of preference.
• The App also allows you to set your favorite Tuktus, because of which they appear as recommended Tuktus each time you book a service.

Tuktu stands out due to its unique approach:

• Community-Focused Care: Emphasizing a community-driven approach to caregiving.
• Diverse Services: Offering a wide range of services to cater to different needs.
• Personalized Experience: Tailoring services to everyone’s preferences and requirements.
• Holistic Well-being: Focusing not just on physical needs but also on emotional and social well-being.

If you are using the Tuktu app, you can delete your account and all data by going to Account > Profile and scrolling down to the Delete account section. Note that you can’t delete your account if you have upcoming bookings or open invoices.

If you aren’t using the app, you can ask Tuktu to delete your account with this Request data deletion form. This form is also available from the website’s bottom menu. Note that we can’t proceed with deleting your account if you have upcoming bookings or open invoices.

Deleting you account will also delete all of the following data:

• Loved one profiles
• Loved one wellbeing reports
• Loved one notes
• Booking history
• Payment receipts
• Favorite Tuktus

Before deleting your data, be aware that we will not be able to restore it at a later time. Deleting your account can’t be undone.

Tuktu started in Dec 2021 in Vancouver. Tuktu is the story of each one of us living far away from our aging parents. As much as we wish, we can’t always be there! But all we want is for our loved ones to be safe, happy, and healthy.

Tuktu started with a single promise of bringing people closer. We believe that better technological solutions like Tuktu can create a robust aging-in-place infrastructure, reduce social isolation, and ensure peace of mind for family caregivers.

Tuktu specializes in a variety of services tailored to meet the needs of seniors and family caregivers. Our offerings include:

1. Companionship

Foster meaningful relationships and ensure peace of mind with meaningful companionship, engaging activities, reliable check-ins, and convenient personal shopping tailored to you or your loved ones' needs. Learn more about Companionship services

2. Mobility assistance

Discover the freedom of tailored outings with Tuktu's mobility assistants. Whether it's exploring local attractions, attending events, or punctual rides to doctor's appointments, we adapt to your interests and mobility needs. Enjoy the journey and adventure with a companion who shares your enthusiasm for discovery. Explore services under mobility assistance.

3. Help at home

Discover the ease of home management with our caring companions. From crafting nutritious meals to maintaining a clean-living space, we bring harmony and order to your daily life. Services include - housekeeping, meal preparation, pet care, tech help, gardening and more. Explore help at home.

Personal Shoppers: Tuktu connects seniors with personal shoppers who can handle grocery shopping and other errands. Find out about Personal Shopping.

Housekeepers: For maintaining a clean and organized home, Tuktu's housekeeping services are available. Discover Light Housekeeping Services.

Snow Removal, Gardening Buddies: Tuktu offers services to manage outdoor tasks like snow removal and gardening, making outdoor spaces safe and enjoyable. Check out Gardening Buddies.

Tech Helpers: To keep seniors connected and tech-savvy, Tuktu provides helpers to assist with technology-related needs. Get Technology Help.

Kitchen Assistants: Tuktu's kitchen assistants can help with meal preparation, ensuring seniors have access to nutritious home-cooked meals. Learn about Kitchen Assistant Services.

Pet Lovers: For seniors with pets, Tuktu connects them with pet lovers who can assist with pet care. Explore Pet Company Services.

4. Specialized Help

Experience peace of mind with our comprehensive suite of specialized services, meticulously co-developed with expert partners and PSWs. From deep cleaning and advanced sanitation to dedicated dementia care, post-discharge recovery support, overnight companion care, and rejuvenating beauty and spa treatments, we're committed to providing expert, empathetic care for you and your loved ones. These services are currently being served in Ontario and will soon be available across Canada.

At Tuktu, your safety is paramount. We implement several measures to ensure the highest safety standards:

• Rigorous Vetting: All Tuktu caregivers undergo thorough background checks and vetting processes.
• Regular Training: Caregivers receive ongoing training, including safety protocols and emergency response.
• Health Guidelines Compliance: Adherence to the latest health and safety guidelines, especially in light of COVID-19.
• Feedback and Monitoring: Continuous monitoring and client feedback to maintain service quality and safety.