Become a Tuktu

While prior experience with seniors or care recipients is a plus, we primarily look for empathy, warmth, and strong communication skills. These qualities are key to providing friendly, nurturing care.

• Empathy and Warmth: We value individuals who demonstrate a caring and compassionate attitude towards others. Your ability to provide a friendly and nurturing environment for our clients is crucial.
• Good Communication: Strong communication skills are essential for effective interaction with our clients. Clear and empathetic communication will help ensure that their needs are met.
• Experience working with Seniors or Care Recipients (a plus): If you have previous experience in working with seniors or other care recipients, it will be considered an advantage. Your familiarity with their unique needs and challenges will be highly valued.

Each Tuktu helper is like a family member on-demand – empathetic, patient, proficient, active listener, and they love what they do!

Here are the steps to complete the application process to become a Tuktu helper:

1. Complete the application form
2. Complete background verification
3. Interview & reference check
4. Onboarding & profile creation via the Tuktu Provider app

Once you have completed your application, we will prompt you to complete the next steps in the process. The entire process typically takes around 2 weeks.

Your application will be processed based on the demand from the location you are serving; your application will otherwise be placed on a waitlist.

As part of our commitment to ensuring the safety, well-being, and respect for the elderly population we serve, we require all applicants to undergo a background check before being added to our platform. This step is crucial to uphold a secure environment for everyone involved.

If you have done a criminal background check with the RCMP within the last 3 months, you can use it for your application. Please send it to this email address: nadeeka@tuktu.ca.

If you haven't done a background check recently, we will send you an exclusive link to complete it through Certn, Canada's trusted online security platform. They offer a discounted service for our applicants, and the cost of a criminal background check is currently $24.03. Please ensure you have a credit card and a physical ID ready before starting the application process. Your SIN is not required during this step.

Alternatively, you can obtain a background check from your nearest police station or RCMP office.

RCMP or Certn will confirm information such as your nationality, address history, as well as your criminal history. Your credit history and score are NOT included in the background review. Before you get started, have the following information ready: 

• Current full legal name
• Two government-issued IDs

Based on the services you are offering, we may request that you provide further checks and certifications.

Tuktu provides you an empathy-led onboarding training that emphasizes on aspects of working with seniors and other vulnerable groups. The training also equips the Tuktus with all service-related information and expectations.

Tuktu has partnered with Nevvon, a leading healthcare education provider, offering an accessible e-training platform tailored for caregivers. This flexible learning environment allows you to study at your convenience, covering vital topics such as aging's physiological and cognitive aspects, dementia care, effective communication with aging adults, and strategies to combat social isolation. The curriculum also delves into the advantages of caring, community engagement, and the value of intergenerational relationships, equipping you with comprehensive knowledge to enhance your caregiving skills

You can freely change your profile and schedule on the Tuktu Provider app.

1. Create a compelling introduction and upload a friendly profile picture. You can also add a short (30-35 secs) introduction video. Some tips for recording: 

• Find a well-lit, quiet spot
• Record horizontally for better framing
• Speak slowly and clearly and check audio quality

2. Keep your schedule up to date.

3. Provide exceptional service experiences. Remember, the best advertising is getting a good review!

A customer should not pay you directly. Please inform the customer that they will receive an invoice once you have completed the service, and they can pay online using their credit card, an e-Transfer or send us a cheque by post.

As a rule, do not accept any tips or gifts in cash or kind. This is against the Tuktu policy and will adversely affect your participation in the Tuktu community.